Welcome to aucce.com. To ensure you have a pleasant experience on the website, we have developed the following “Question Terms” to address various issues you may encounter when using this website. If you have any questions or need help during use, please refer to the following terms.

  1. Problem Feedback
    If you encounter any problems while using this website, you can contact us in the following ways:

Email: jerryalee88@gmail.com
Phone: 201 686 3989

  1. Problem Response Time
    We promise to respond to your problem feedback within 48 hours after receiving it. The specific resolution time will vary depending on the complexity of the problem. We will try our best to provide you with a solution as soon as possible.
  2. Problem Classification
    When handling problems, we classify them into the following categories for more efficient resolution:

3.1 Order-related issues
Order confirmation: If you do not receive an order confirmation email, please check your spam or contact customer support.
Order Cancellation: You can request to cancel an order before the order is shipped.
Order Change: If you need to modify an order, please contact us as soon as possible.
3.2 Payment and billing issues
Failed payments: If your payment was not successful, please check your payment information or contact your bank.
Refund requests: Please refer to our refund policy to ensure that you are eligible for a refund.
3.3 Product-related issues
Defective products: If the product you received is defective or damaged, please contact us within 7 days and provide relevant proof.
Wrong product: If the product you received does not match the order, please contact us for processing.
3.4 Account issues
Account access: If you cannot log in to your account, please try to reset your password. If the problem persists, please contact us.
Personal information changes: If you need to update your personal information, please log in to your account to modify it or contact the support team.

  1. Dispute resolution
    If a dispute arises between you and aucce.com due to the use of this website, you agree to first negotiate in a friendly manner by contacting customer support. If the issue is still not reasonably resolved, you agree to follow the following steps:

Mediation: We recommend that both parties reach a mediation to discuss the solution of the dispute.
Legal recourse: If mediation fails, the dispute will be submitted to the court in the area where you live and will be handled in accordance with local laws.

  1. Legal Liability
    You agree that aucce.com will not bear any joint liability for any disputes arising from your use of this website, including but not limited to the disclosure of your personal information and malicious use of your account by others.
  2. Changes to Terms
    We have the right to modify the terms of this issue at any time and will publish the latest version of the terms on the website. Please check this term regularly for the latest information and updates.

Thank you for choosing aucce.com, we look forward to providing you with quality service and support!