Thank you for choosing aucce.com to shop. We hope you are satisfied with your purchase. If for any reason you need a refund, please read the refund terms below carefully.
- Refund Policy
1.1 Refund Eligibility
Purchased products must be refunded within 30 days of receipt.
Products must be unused and in their original packaging with all accessories, manuals, etc.
Certain products may not be eligible for a refund, as indicated on the product page.
1.2 Steps to Request a Refund
Contact Us: Please contact our Customer Service team via email or by calling our Customer Service Hotline.
Provide Information: When contacting us, please provide your order number, date of purchase, and reason for a refund.
Return Instructions: Our Customer Service team will provide you with a return address and specific return instructions. - Refund Processing
2.1 Refund Methods
If your refund request is approved, the refund will be processed via the original payment method. Processing may take 5-10 business days, depending on your bank or payment provider.
2.2 Shipping Costs
Original shipping costs are usually not refunded when a refund is made, unless the return is due to the wrong item or other error on our part. - Damage and Defects
If the item you received is damaged or defective during shipping, please contact us within 7 days of receipt. We will provide you with the option of a replacement or refund and will cover the associated shipping costs. - Changes and Updates
We reserve the right to change these Refund Terms at any time. Any changes will be updated on this page and will take effect when posted. It is recommended that you check these Terms regularly for the latest information. - Contact Us
If you have any questions about these Refund Terms, please feel free to contact us:
Email: jerryalee88@gmail.com
Phone: 201 686 3989